Every machine has a one (1) year warranty from the manufacturer. This warranty is for the original consumer purchaser or any persons receiving the machine as a gift from the original consumer purchaser. The warranty is for the consumers who have filled out and mailed in their warranty forms.

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Please fill out the warranty registration card that came with your machine. Please include a copy of your receipt from the store and your state identification or driver’s license for proof of age. Please mail the warranty card with the receipt from store and id to:

Republic TobaccoAttn: Service CenterPO Box 98Glenview, IL 60025


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Please forward your machines to:

Republic TobaccoAttn: Service Center2301 Ravine WayGlenview, IL 60025


No our only location to send in for anything is:

Republic TobaccoAttn: Service Center2301 Ravine WayGlenview, IL 60025


Any product returned under the one time warranty should be sent by the customer via prepaid mail or courier to the Service Center located at 2301 Ravine Way, Glenview, IL 60025, USA. Please include with the returned product twelve dollars and fifty cents (US $12.50) for return shipping and handling. The company assumes no responsibility whatsoever for any loss or damage during shipping and the customer is solely responsible for any such loss or damage. Note: Please do not return the product to the store where you bought it for service as they are not authorized to service the product.


No, unfortunately we are not a retail store where we keep anything available for quick pick up. We are a distributor and you would need to ship in any orders or machines and we will ship the back to you.


The warranty covers manufacturer defects for the machine and the parts on the machine. It does NOT cover shipping and handling.

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No, the warranty for the machine is for one year from the date of purchase. If the machine was purchased over a year ago you can order parts for the machine at any time.